Terms and Conditions

Ordering, Delivery & Returns

Prices & Delivery Charges

• The prices of the products for sale are listed on this website. We take all reasonable care to ensure that the prices of products are correct but will notify you promptly on receiving your order if a mistake has been made.
• Charges for packing, insurance and delivery are included for all orders over £50 if you reside on the UK Mainland.
• The same can be arranged for international delivery, but please contact us for any additional cost. Upon agreement to proceed, we will send you a payment request.
• Please note that if you order products for delivery internationally, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, we cannot predict their amount, and you will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
• You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

Ordering

• Order acceptance and the completion of the contract between you and Artlantic will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it at least 48 hours prior to dispatch. Non-acceptance of an order may be a result of one of the following:

• • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Not meeting the eligibility to order criteria set out in the Terms & Conditions

• We reserve the right to reject any offer to purchase by you at any time.
• If there are any problems with your order, you will be contacted by a representative of Artlantic.

Payment

• All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery (free on UK orders over £50).
• You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
• If you wish to purchase products in any other way (eg by bank transfer), please contact us to arrange.

Refusal of Transaction

• We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
• We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
• To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

• • Register by providing your real name, phone number, email address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us

• By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Delivery

• Your products will be delivered as soon as possible – usually to suit you – unless there is an event outside our control (eg lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war , fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport).
• We will provide you with a tracking number once the products have been shipped. If we are unable to fulfil delivery because of an event outside our control, we will contact you.
• Our aim is to ship existing products within 21 calendar days (often much sooner) of your order.  We will notify you of delivery times when the order is placed and usually agree delivery with you to suit you.
• For custom-made (commissioned) products, we will work with you on a timescale for production and delivery.
• Delivery will be completed when the products are delivered to the address you gave us and the products will be your responsibility from that date.
• We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified to us as soon as possible . We do not accept any claims for damage caused by you the customer.

Cancellation, Refunds & Returns

• You have a legal right to cancel and receive a refund. However, this cancellation right does not apply in the case of any custom-made (commissioned) products.
• To cancel, you must contact us by sending an e-mail to admin@artlantic.com.
• You will receive a full refund of the price you paid for the products. We will process the refund due to you normally within 30 calendar days of the day on which you gave us notice of cancellation and returned the products if appropriate.
• If the products are faulty or mis-described, we will refund the price in full, and any applicable delivery charges. Please note that insurance is taken out for the products in the event that they are damaged in transit and we ask that you co-operate with our claim in these circumstances, eg by taking photographs of the damaged products and providing information for the carrier.
• If the products were delivered to you, please return them as soon as is reasonably practicable in the original packaging and including any certificates, and according to the instructions sent to you in our acknowledgement of your cancellation. Please note that you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
• Artlantic  reserves the right to refuse a refund on the item, or deduct an appropriate % of the original selling price from the refund amount if we find that the product has not been returned to us in fully resalable condition.

Use of Personal Information

• We only use your personal information in accordance with our Privacy Policy.

Company Details

• Artlantic Ltd, Registered in England & Wales, Registration Number: O5207627

Registered Address: 3 Trinity Watch, St Ives, Cornwall